Anatomy of a Landing Page: How to Improve Your Conversion Rates with Three Simple Changes

Your readers have short attention spans. I’m sure that’s no big surprise to you. In fact, you probably browse the Internet at lightspeed too, scanning titles and subheads, skipping to the bottoms of landing pages, and fast-forwarding through videos just so you can get to the next thing. The same is true for your readers, and if you want to capture their attention long enough to entice them to opt-in to your mailing list, then you have to keep that in mind.

A Tip From Newspaper Publishers

Have you ever noticed that everything you need to know about a news story is in the first paragraph? Journalists are trained to answer all the questions—who, what, where, when, why, and how—in the first few sentences, just in case the story gets cut off when the paper goes to print.

In today’s online world, where column inches no longer matter, this type of story formatting isn’t quite so critical anymore, but it’s still a useful tip to use when you’re writing an opt-in page.

Think about it: If your readers are skimmers (as most of us are) then making sure you include the most important information right at the top of the page is going to greatly improve your conversion rates.

For landing pages, that means putting the biggest benefits in your subject line and following it up with two or three sentences that build on your headline. That’s it. Keep it short, sweet, and benefit-driven, and you’ll have greater success than you would with longer content.

Graphics Matter

Whether your opt-in incentive is an eBook, a video, or even a simple checklist, having a graphic representation of your offer is an important component of your landing page.

Typically, you’ll need to create a visual representation of your offer, and the more interesting the visual, the more likely you are to get your readers to opt-in. You can easily outsource the design of the graphic (we can help with that), but whether you make it or self or outsource it, it’s a good idea to follow these simple guidelines:

  • Bold fonts and short titles will make your graphic more readable.
  • Use high-contrast colors for more visibility.
  • Be true to your brand. Stick with colors and fonts your readers expect.

Crafting a Compelling Call to Action

While it seems as if you can expect readers to know what to do when they land on your opt-in page, it’s just not true. You have to invite them to take the next step. Give them specific instructions and you’ll have higher conversion rates than if you just leave it to chance.

Your call to action should tell a reader exactly what to do, like this:

  • Click here to download
  • Enter your name and email for instant access

Watch the text on your form buttons, too. After all, “Subscribe” or “Sign Up” doesn’t exactly make you feel excited, does it? Consider using a phrase that matches your call to action instead, such as:

  • Get the Checklist!
  • Send Me My Free Video!

Final Thoughts

Take a look at your existing landing pages. Do they follow these strategies? If not, consider making some changes to your copy, your images, and your calls to action, then watch your results. You’ll more than likely see a boost in conversion rates if you do.

New Facebook Layout Being Tested on Some Users – Here’s Where They Moved Everything

In March 2022, Facebook launched a new layout for a small subset of desktop users. While there doesn’t seem to be any change to the mobile layout, this is still a huge change. The new Facebook layout seems to be compulsory for those “selected” to receive it and Facebook doesn’t seem to be offering much in the way of support for it. Everything needed to navigate the site has been moved and some are finding it very hard to use. There hasn’t been any official word from Facebook regarding the new layout – or even that they’re testing it – but there are enough users who were “voluntold” to be Beta Testers that there can be no other conclusion.

Although no one here at Steady Radiance Design has had the change forced on us, we were able to get access to an updated account so we can show you exactly what’s changed and how to navigate this new Facebook layout. Check out the video below, or if you prefer to read through the differences, we’ve written out our full comparison, complete with screenshots below the video.

For the purposes of this description, we’re going to call the current/standard layout the “old” layout and the new Facebook layout the “new” layout. Don’t read anything into that though, we have no idea if this “new” layout is here to stay or not!

Top Navigation

The biggest change with the new Facebook layout is that all the navigation options across the top of the page have been moved to a menu on the left. Here’s a side-by-side comparison showing where the old navigation options are in the new layout. You can see just by the number of markers we had to use that they really did move everything.

 

Accessing Your Profile

One of the more confusing changes is the way you access your profile. On the old layout, you simply had to click your profile picture to view your profile. Although the location of your profile picture has changed once or twice, we’ve all been taught that clicking your profile picture – no matter where you see it – takes you to your profile. Not anymore! Depending on where your profile picture is on the page will determine what it does in the new Facebook layout.

In the new layout, if you’re on your home page (a.k.a. your Newsfeed, which you access by either clicking the Facebook logo or the “home” button), you can access your profile by clicking on your profile picture at the top of the page, just to the right of the Facebook logo or by clicking your profile picture next to the “What’s on your mind…” box where you can start a new post.

If you’re on any other page – such as a Group or another friend’s profile – the only way to access your profile is by clicking on your profile picture at the bottom left of the screen, then clicking your name/profile picture on the flyout menu that opens.

 

Group Pages

The last significant change in the new Facebook layout is the navigation on Group pages. A lot of people use groups as a main source of sharing/receiving information, so this change has caused quite a stir, especially among Group page admins who suddenly “lost” some options they use frequently. Here’s where you can find the navigation options and tabs in the new layout.

 

Final Thoughts

If you have the new Facebook layout and you’re having difficulties finding anything, please don’t hesitate to reach out to us!

Planning a Live Event: Understanding Your Audience

The first rule of creating products, a new service offering, or planning a live event is to understand your audience. This is true no matter what business or market you are in. Note that a prerequisite of understanding your audience is to first identify your audience. If you haven’t done that yet, take a look at our list of ways to identify your target market.

You must be connected with the pulse of your audience to know in advance whether or not they can afford your event, want and need what you offer, and can take advantage of the opportunity. Learning about your audience will also help you overcome many objections such as cost, subject matter, location, and time.

Know Your Audience’s Budget

If you know your audience well, you’ll know what type of disposable income they have. This allows you to plan and price your event accordingly. Look at your audience’s average income and how much they usually spend on the product/service/topic you intend to promote at your event. Once you know what they can afford, you can create a realistic budget for your event based on your audience’s ability to pay.

Know The Topics They Care About

Knowing your audience will help you pick just the right topic and theme for your live, in-person event. Remember, you need to make them want to leave their home to listen to your subject matter. One easy way to start this process is to identify the pain points of your target audience then identify how your product/service helps to alleviate or eliminate those pains.

Know The People They’d Want to Meet

When planning a live event, think about the other influential people in your industry that might help to make your event more appealing to potential attendees. Who might your audience be interested in meeting in person? It’s important for you to know who these people are so that you can invite them to attend as keynote speakers or JV partners for the event.

BONUS TIP: even if you can’t get other influential people to attend your event, you can take a peek into their events to see what makes them popular and see if you can mimic it.

Know What Locations They’ll Love

Understanding who your audience is also helps you know what locations they’d love to visit. Even though in most cases people don’t see much of the area they’re in when they attend an event, the location still matters. Will it be too cold, too hot, too exotic, too costly? Only knowing your audience well can help you determine which is best. You can start with any information gathered by analyzing your competitor’s events to see what worked – or didn’t work – about the locations where they were held.

Know The Right Timing

The other concern that knowing your audience can help clarify when planning a live event is the time factor. When an event should be held – which time of year, which days of the week, or over a weekend – can all be answered by a thorough understanding of your audience. Look at your audience’s travel habits and when they’re most likely to be open to attending an event. For example, parents of school-aged children might be less inclined to attend a corporate event during Spring Break.

Final Thoughts

Knowing your audience will help you overcome any objections they may have to attending a live event. Use your knowledge to create a live event that they’d want to attend, can afford to attend, and are able to attend. To learn more about your audience, it’s important that you go where they go (online and off), survey them, and listen to what they have to say.

You can study your audience via social media, free in-person meetups, and webinars. Leave no stone unturned to learn more about your audience so that you can put on a live event that is both profitable and fun for all involved, including yourself.

Crucial Considerations When Deciding to Expand Your Business

Guest post by Gloria Martinez of WomenLed.org

It is a very proud moment when you, as a business owner realize that you have grown to such an extent that you can now expand your business and make larger profits. However, although this is an exciting time, there are still plenty of adjustments and changes you will need to make to create a smooth transition. Here at Steady Radiance Design, we help businesses shine by creating awesome graphics and branding strategies, so we know a thing or two about how to help a company succeed. With that in mind, we have some considerations that you’ll want to make as you think about branching out.

Research the Market

Before you open a new office in another state or add a new product or service to your lineup, you will want to do your research to determine if expanding will bring you the profits that you desire. You’ll want to conduct market research to see if there are enough potential customers in the new area to justify building or renting out a new location. If you are thinking about adding a new service, you should survey people in your target demographic and determine if they will be interested in what you are selling.

This must be the first step. Before you even think about spending a large sum of money on your expansion, you need to understand what you are getting into and if it is worth the effort.

Can You Make Your New Service a Reality?

If you have researched the new location or market and you find that your new product will be a success, your next step will be to determine if you have the staff and personnel available to produce this new product. You’ll need to investigate the new area and determine if there are promising candidates that can work for your company and help bring your idea to life.

Even if you have the people, you will need to create a roadmap that all your employees can follow to produce your idea. Here is a template to generate a product roadmap. With this template, you can assign team members to specific projects and give them set titles and responsibilities that they will need to accomplish. As you go along, you can cross items off of the list, so you know where you stand. This type of roadmap is a great way to manage short and long-term goals so you can meet your deadlines and ensure that you have products available to sell.

Consider Your Cash Flow

You will also want to consider if you have the funds necessary to go all-in onto expand your business. Think about if you can use your existing profits or if you will need to reach out to investors for extra cash. Whichever way you go, you will want to take it one step at a time, so you don’t run out of money too quickly. After each period of expansion, take some time to look at how you are performing. Are you making enough now to continue to the next level, or should you wait a bit longer? Don’t rush when it comes to finances.

Are You Ready to Market Your New Product or Service?

Now that you have a product, you will want to ensure that you have the money and the tools to properly market to your audience. You can start small as you slowly introduce your product, but over time you will want to increase your efforts. It is a good idea to bring in some professionals during this time to produce your marketing efforts. Here at Steady Radiance Design, we provide many of these services, including producing print materials like brochures and catalogs as well as digital offerings, including website development, video production, and SEO that will help new customers find you and your new products.

Final Thoughts

As you can see, there are many considerations that you will need to make before you jump in and expand your business, but if you work strategically, you can achieve your goals. If you would like to know more about the services provided by Steady Radiance Design, then contact us at the form here.

 

Image by Unsplash

How to Identify Your Target Audience

Each and every business owner in the world has one regardless of size or industry – a target audience. You may not know what your business’s target audience is, but you have one – you just need to identify it. The term “target audience” means the specific group of people most likely to want to buy your product or service. The basic criteria for your target audience are things like income, interests, age, gender, location, etc. You can use information about your target audience to market specifically to that group of people, therefore increasing the likelihood that your marketing and advertising will be successful.

There are numerous ways to identify your target audience, and we have compiled a list here of the most common ways to help get you on your way.

Analyze Your Current Customer Base

Look at everyone who already buys your product or service and try to identify what they have in common. Where do they live, how much do they make, what interests do they have? Using surveys and doing quick polls on social media is a great way to learn this information.

Conduct Market Research

Do a Google search for market research for your industry to identify the holes in service that your product/service can fill. Find out what common problems consumers in your industry face and identify ways that your product/service can solve them. This process of identifying your audience’s pain points can be invaluable to your business and can help you identify new ways your business can thrive.

Define Who Your Target Audience Isn’t

There may be certain consumers who are close to the demographic you’re looking for but who will not take the final step of purchasing or participating in your product/service. Use some of your market research to help determine who in your target demographic is least likely to do what you’d like them to do, then make sure your marketing and advertising do not target them. For example, your target demographic might be women, but let’s say that women between the ages of 30 and 40 typically don’t buy your product/service. Knowing that you can remove that age group from your target audience and increase the likelihood that your marketing and advertising dollars will reach those most likely to purchase.

Make a List of Your Product’s/Service’s Benefits (not features!)

This is a sort of reverse way of utilizing the pain points identified in your market research. This can help you determine why a consumer would want to purchase your product/service and from there, you can identify the type of consumer that would want to purchase your product/service. For example, if you are a coach, a feature of your coaching class might be that it’s a self-study course, but why should consumers care about that? What benefit is a self-study course to a consumer? Perhaps they need to study on an unusual timetable or maybe they prefer to work on their own rather than in a group.

Think of benefits as the “why should I care” part of a feature. Look at the features your product/service provides, determine why a consumer should care about them (the benefits), then you can find the pain points that are solved with those benefits. Check out this article to learn more about the difference between features and benefits and how you can apply that information in your business.

Use Online Customer Feedback

Once you’ve identified your product’s/service’s benefits (see #4 above) then you can go to online forums and see who is asking questions or is interested in those topics. You can start with popular forums like Quora or Reddit. This can help you to identify the age group, gender, industry, interests, etc. of your target audience and “get a hand on the pulse” of the consumers you’d like to market to. Following the coaching example used above, you could search Reddit for “how to learn [whatever you teach] while working full time”.

Research Your Competitors

If you’re in an industry that has long-term or well-known competitors, it’s a good bet that they already know their (your) audience well. Researching their marketing and response can be a great way to identify your target audience. Look at their website, social media platforms, and reviews of their products/services. Look for the type of people who typically like their posts or give positive reviews, and what types of content get the most response. You can also look at what isn’t working for them and try to identify ways that you can improve on it.

Find Your Niche

Especially if you’re just starting out or if you have a limited budget, it’s important to make your marketing dollars work as effectively as possible. To that end, it can be beneficial to really narrow down your target audience to a small niche group of consumers. Identify the group that has the highest potential to purchase your product/service and only market to them. Doing this can help you to build brand loyalty and develop your company as an expert in your industry.

Final Thoughts

Following these steps is a great start to honing in on your target audience so you can develop your brand messaging and perfect your marketing strategy. Doing this will help to build a solid foundation for your brand going forward.

No List? No Problem! Building a List with Paid Ads

We’ve been told (and told and told) for years that “the money is in the list” and that “your mailing list is your biggest business asset.” But if your list numbers are hovering in the low four-figures, or fewer, with no sign of growth on the horizon, such advice can seem a bit unhelpful. (If you don’t have a list at all, check out this Mailing List 101 to know where to start!) The fact is, building a list is a catch 22: you can’t get sign-ups without traffic and it’s difficult to find traffic when you have no list. You can go in circles for months trying to figure out how to build your list, or you can do it an easier way!

Paid Ads Make Building a List Easy

By strategically placing ads in front of your target audience, you can drive tons of traffic to your opt-in offers and enjoy conversion rates of two or three percent or more. Even better, with some tweaking and split testing of your offers, you can carefully refine your ads and copy so that you’re attracting your exact ideal client and filling your list with buyers who are ready to take action, rather than freebie seekers.

All you need to run paid ads to your opt-in pages is:

  • A compelling offer, such as a video training series or live webinar
  • Copy to grab the attention of your target audience

Best Ad Placements

Once you have your components in place, the only question remaining is where to run your ads. You have dozens of choices, from Twitter to Google to YouTube to solo email spots.

The key to successfully building a list is to first determine where your market is most likely to be hanging out. If they’re on LinkedIn, then running ads on Twitter will be a waste of time. Keep in mind the cost as well. Ads on Facebook are generally less expensive and less competitive than a Google Adwords placement.

Start Small, Then Refine

Once you’ve decided where to place your ads, it’s time to set your budget and begin running a small set of ads. Consider setting a small daily budget, such as $10 or $20 at the beginning, so you can get a feel for how your ads will perform. Watch the traffic, track your conversions, and create split tests of your landing page and ad sets to determine which performs the best. You can refine the audience you’re targeting based on the stats you receive. For example, if you find that men between the ages of 20 and 30 are clicking but not opting in, you might want to remove them from your audience.

At least at first, it’s best to avoid running ads for paid products. Conversions for a free offer will far outshine those to a paid product, especially if your program is expensive. After all, those who are clicking on an ad most likely do not know you at all, so it takes a much bigger leap of faith to offer up a credit card number than it will to provide an email address.

Ad Copy Blunders to Avoid

Have you ever clicked on an ad because you saw an adorable pair of sandals that you just had to have, only to land on a page full of sneakers, with not a sandal in sight? It’s frustrating, to say the least, and that kind of ad-to-landing-page mismatch will kill your conversions.

Your ad copy is making a promise to the reader. If your landing page doesn’t fulfill that promise, your readers will click away, and you’ll have wasted the money you spent to get them there. Before running any ads, be sure your ad headline, image, and copy all match the message on the landing page; use these Sales Page Copy tips to get started.

Final Thoughts

Paid advertising was once a tool used only by big companies or marketers with a lot of money to spare, but today they’re more cost-effective than ever, and technology makes them easy to create and monitor. If you haven’t yet tried your hand at this useful traffic generation method for building your list, it’s time to do some experimenting. You might just find your list numbers – and sales – growing.

Mailing List 101

Your ready to start building your mailing list, or utilizing your existing list, but where do you start? The question that’s on everyone’s mind when they start thinking about mailing lists is usually: “Which service should I use?” You’ve probably wondered yourself, and maybe even spent a few hours (or days, or weeks) researching your options.

Stop!

This is not the question you should be asking (yet), and it’s exactly why so many entrepreneurs get stuck in the planning stage of list building.

The First Step In List Building

Before you need to think about tools, you must ask yourself this: “How can I best serve my market?”

Whether you’re target market are coaching business owners, new moms, bloggers, or youth pastors, they have a need that only you can fulfill. And when you discover what that need is, you’ll have two valuable pieces of information:

  1. What incentive will be a true no-brainer for your ideal client to opt-in to your list?
  2. How can you use your mailing list to provide the best value for those who join your list?

Don’t over-think these questions, though. Your opt-in incentive can be as simple as a resource guide or a short how-to video that answers a common question. You don’t have to go overboard with dozens of downloads and a 100-page eBook. Rather than providing value, these massive downloads are more likely to overwhelm your reader than encourage them to learn more. If you need help building your opt-in incentive, reach out to us here at Steady Radiance Design – we can help!

And when it comes to providing value to your list members, keep three things in mind:

  1. Regular communication is a must (consider an auto-responder series if you’re not good with scheduling email updates).
  2. Marketing should always be second to information—too much selling will cause your opt-out rates to soar.
  3. It’s your responsibility as a thought leader in your market to distill and provide the information, tools and products your audience needs.

Step Two in List Building

Now that you’ve established how you can serve your market, ask yourself: “What is my list-building goal?”

How will you be using your list? Will you:

  • Send a weekly or monthly newsletter?
  • Create an auto-responder series that delivers content on a pre-determined schedule?
  • Use affiliate links as an income generator?
  • Promote your own services and products?

The answers to these questions will help you determine not only the right tool for your list-building needs, but will also determine the path for your ongoing mailing list content, promotions, and growth.

Next Steps

Now that you’ve answered those two questions, you’re ready to research and decide on a mailing service. Make sure whatever service you choose fits into your brand, goals for serving your market, and goals for using your list. Happy mailing!

 

Image from Pixabay.

Go With the Flow: Managing Cash Flow for a Healthy Business

Guest post by Michael Stephenson of The Entrepreneur Hub

Whether your business is a $10 lemonade stand or a $1,000,000 tech venture, positive cash flow is intertwined with long-term success. But reaching and maintaining healthy incomings/outgoings is not always easy and, in fact, becomes a lot harder as your business grows. That’s why it’s important, while your operations are small, to develop good habits for managing cash flow that you can use in the years to come.

Monitoring

It’s hard to make necessary changes to your work processes if you don’t have a clear overview of inflows and outflows. At any moment, you’ll need to know your expense costs, inventory quantities, active projects, due invoices, fixed assets, and more so that you can accurately calculate cash flow and use your findings to build an airtight financial plan moving forward. Even if you’re a full-time entrepreneur/business owner, it will pay to spend some time building a working knowledge of accountancy.

Once you’ve dug out your bank statements, calculated your overheads, and collected all of your contracts, the next step is to quantify and store this information. If you haven’t already, it’s never too early to invest in accounting software. You can use this software to help track times, build reports, create and monitor invoices, and store receipts. Try to look for software that is suitably designed for small businesses and that you can easily use and operate independently. You can also invest in data analysis services to gain insight into your company’s operations. You can find data analysis professionals on freelance job platforms and vet candidates by reviews, experience, and skills.

Cutting Costs

Even when things are running smoothly, a savvy business owner is always looking to cut costs where possible. The best and perhaps the easiest way of doing this is to aim attention at recurring costs like subscriptions, office supplies, utility bills, insurance plans, or loans. For example, with the popularization of remote working, it’s possible to skip a hefty office contract entirely and conduct all business from home or in shared spaces.

Remember, even though it’s important to save money, you need to be careful how you go about doing this. One of the common mistakes when reviewing your budget is to slash marketing or advertising. This can be tempting for a business, especially during a recession, but oftentimes the value of marketing is multiplied in more difficult economic circumstances. Instead, consider adapting your processes – for example, you might try to utilize cost-efficient strategies such as PPC or paid social, rather than expensive ad campaigns or spending through an agency.

Adapting Your Business

Sometimes, to get to a positive cash flow, it’s necessary to make profound changes not just to your work practices but to the business itself. Using a sole proprietorship, for example, you can usually enjoy reduced tax rates (as there will be no legal separation between you and your business). Registering as a sole proprietorship will also save you on legal costs, as these will no longer pertain to state registration or obtaining an agent. Remember, before you take any major steps, it’s always a good idea to find the right financial advisor first since managing cash flow is just one element of your overall business financial management.

Another common strategy is to move everything to the digital space. Most businesses founded in the 2010s were either digital or have transitioned online. This is a major advantage for erasing geographical limitations, improving your reach across consumers, and, of course, saving cash on personnel and illiquid assets. Even though it’s an easy adjustment, you should make sure you’ve done plenty of research before you buy a domain or spend on online services.

You can also revamp your marketing efforts to improve your cash flow. In today’s business climate, digital marketing is an essential part of promoting your products and services. The pros at Steady Radiance Design can handle all your web design, SEO, and social media management needs so you can build your brand effectively. Need a budget-friendly way to create dynamic images for your marketing materials? You can utilize a free remove background tool which allows you to customize your images.

Recent studies found that 29% of businesses fail due to a lack of cash. If you can’t pay salaries, suppliers, or afford the resources you need to operate as normal, your business simply can’t function. Keeping strict cash management is essential, not just to the working of your business, but also to its long-term future.

 

Image by Pexels

How Much Does Video Really Matter to Your Marketing?

Have you been ignoring video, hoping it will just go away? Or worse, thinking you can accomplish the same goals without it?

I’m here to tell you, video is going nowhere. YouTube is the second-largest search engine in the world and TikTok recently overtook YouTube for the number of hours watched per month. Video clips on social platforms such as Facebook and Twitter enjoy far more engagement than do plain text or even image-based updates. And when it comes to training programs, most people prefer video to text or at least a combination of the two.

And now with streaming video, this new marketing channel has become even more important.

  • Live video lets viewers get to know you better
  • Your personality and brand shine through in ways written words or pre-recorded video simply cannot manage
  • A built-in sense of urgency makes it easy to connect with your action takers (trust me, FOMO is a real thing – that’s “Fear Of Missing Out”).
  • Repurposing video for other channels is easy and super productive
  • Facebook and other social networks appear to give more weight to video, showing it in more newsfeeds than other post formats

In addition to all of that, video is easy to produce – especially the new streaming services. Simply prop up your smartphone, log into your preferred app, and viola! You’re live.

And because it’s a live, streaming video, your viewers likely have less expectation of perfection. For example, with a scripted webinar, they expect a certain polish. But with streaming video, you can get away with a much more lighthearted, go-with-the-flow style. It’s perfect for Q&A sessions, special announcements, group coaching, or anything else where you simply want to connect with your audience, and there’s no agenda.

Don’t Abandon Your Other Marketing Channels

We see this happen a lot – a hot new marketing tool or strategy comes along, and all of a sudden everyone is on board – much to the detriment of the tried-and-true methods.

Remember, you have loyal fans on many platforms: Twitter, Facebook, Snapchat, TikTok, your blog, etc. And these fans won’t always be quick to move to a new site just to stay in touch. You owe it to them to maintain your presence on other social sites as well.

So while Facebook Live (and other streaming video services) definitely matters when it comes to your overall marketing efforts, it’s not the end-all, be-all tool that will outshine all others.

4 Tips To Expand Your Company’s List of Repeat Customers

Guest post by Leslie Campos of Well Parents

Experts assert that repeat customers are more valuable than new ones because those who already have confidence in your business generally spend more money on your products and are willing to recommend your company to friends. Unfortunately, making a great first impression during a patron’s initial visit is not enough to secure his or her business well into the future. Encouraging loyalty in consumers requires careful strategizing and investment of time and resources.

Here are four things your company can do to ensure your customer’s first visit is not their last.

  1. Provide Superior Products
    A critical factor in earning patrons’ continued business is offering goods that exceed people’s expectations. High-quality products should be visually appealing, effective, and simple to obtain and use. When consumers feel they can depend on your company to provide a good value for the money they spend, they are more likely to continue working with you moving forward. This also applies to the way you serve patrons, as, according to Ameritas, statistics show that customer service has a significant impact on the likelihood of keeping current clients and earning their recommendations. Make sure your company is reachable, friendly, and quick to resolve issues.

    While offering exceptional products and services may seem to be straightforward, it isn’t always simple in practice. A good way to improve your skills related to marketing, managing employees, budgeting and similar tasks is to return to school to earn your Master of Business Administration degree. MBA programs cover a wide range of topics to sharpen your business acumen in all these areas and more. And a reputable online MBA degree program gives you the flexibility you need to earn your degree on your terms. You can earn while you learn, continuing to work full-time and manage your responsibilities while earning your degree without having to attend in-person classes.

  1. Foster a Sense of Community
    Although connecting with individuals is a key aspect of holistic marketing techniques, Inc. magazine notes that experienced businesspeople argue that bringing patrons together as a community is another effective way to hold on to previous customers. To accomplish this, your company must consistently provide useful content and engage with patrons on public forums. For instance, you could regularly post updates on social media that people can follow to learn about new merchandise or upcoming events. For automated, high-quality posts and top-notch social media content and service, contact the pros at Steady Radiance Design!
  1. Reward Loyalty
    Harvard Business Review notes studies have shown that rewards programs are an effective way to establish long-term customer relationships. Even so, these strategies must be carefully planned so they target the most valuable patrons without sacrificing profits. There are a number of different types of rewards programs commonly used by various businesses, including tier, subscription, point and partner programs. Though the style you employ depends on your business model, the overall goal is to offer a future benefit that clients can earn by spending more money on your products and services.
  1. Clarify Your Identity and Mission
    While it may seem that consumers do not care who you are as long as you offer what they need, companies’ values are often very important to the public. When patrons feel they share key worldviews with your business, they are much more likely to support you with their purchases. Company goals may vary widely, but they generally speak to a desire to improve the world or individuals’ lives in some way.

Whether your business is large or small, in person or online, repeat customers are essential to your success. Remember to establish relationships with your patrons and to earn their confidence by allowing them to get to know your company and the surrounding community while enjoying your products.