Pain Points: What You Must Know About Your Potential Clients

How well do you know your potential clients?
Chances are you’ve developed at least a simple client avatar. You know their business, their age, their income, and education levels. You know where they live and how many kids they have and what their biggest dreams are.
But do you really know what drives them?
We’re not talking about just what they want (we all want more money and free time) but more importantly, you need to know what their biggest pain points are. Figure this out, and you’ll not only be able to better create programs to help them, but your sales copy will dramatically improve as well.

What are Pain Points?

Think about it—if you’re uncomfortable with technology, and once in a DIY mood you destroyed your website during a simple update, then website management becomes a huge pain point for you. Now imagine you find a VA who not only works with WordPress but who calmly shares examples of how they’ve rescued client websites after such disasters.
They’ve clearly addressed your biggest pain point, and you’re sold!
The same is true for your potential clients. Show them you can help them avoid those pain points—or better yet, eliminate them completely—and you’ll forge an instant bond.

How to Identify Pain Points

Now you may already have a good idea of what causes your clients pain, but if not, you have plenty of ways to find out.

  • Talk to them. What do they most often ask or complain about?
  • Listen in on forums, on social media, and other places your audience hangs out. What are they struggling with?
  • Reader surveys. These can be a rich source of information in any market. Pay special attention to the words and phrases your readers use to describe their troubles.
  • Keep an eye on your competition. What pain points are they addressing?

Once you’ve uncovered your ideal client’s biggest pain points, you’ll have a powerful tool that you can use not only in your sales copy, but to also help define your programs and service offerings. If you can help your clients overcome the most painful issues they face—whether it’s a lack of self-confidence or a fear of public speaking—you’ll instantly become a more valuable resource in your niche.
And when you incorporate those same pain points in your sales copy, your conversions will dramatically increase as well.

Copywriting 101: Features vs. Benefits in Sales Copy (And How to Know the Difference)

If there’s one thing that confuses and frustrates new (and even seasoned) copywriters when writing sales copy it’s the not-always-obvious features and benefits. (Are you thinking “I’m not a copywriter, so why should I care?” Trust me, if you’re an entrepreneur, you’re probably a copywriter.)
We want to share all the great things about our new coaching program, so we say things like:

  • 6-week self-study course
  • Includes workbooks and live training
  • Members’ only discounts

While these are all good points, they’re pretty bland. That’s because they’re features, not benefits. They tell us about the program but not why we should buy it.
Benefits, on the other hand, tell us the “so what” of features.
“6-week self-study course.” So what? Why should your reader care?

  • Because they’re busy and need to work on their own schedule, not yours.
  • Because they’ve already studied shorter, less comprehensive courses and need more in-depth information.
  • Because they prefer to learn on their own, not in a group.
    “Includes workbooks and live training.” So what? What are the benefits of workbooks and live training?

  • Your student can put what they learn into action with workbooks.
  • They can get their specific questions answered during live training.
  • They can work through complex issues with the help of the group.

As you can see, benefits go much further than simple attributes, such as length and format. They show your prospective client not only what’s in the program, but why the product is exactly right for them, at this specific moment in their life and career.

Use Features and Benefits to Compliment Each Other

Features and benefits work together in sales copy as two halves of a statement, like this:
“6-week self-study course so you can learn at your own pace when it’s convenient for you.”
In fact, this powerful feature/benefit combo is often the basis for the bullet points you see in sales copy, and the format of them makes them easy to write, too.

How to Write the Feature/Benefit Combo

Simply list all the features of your product, then for each one, ask yourself “Why?” Why should the reader care? But don’t stop there. Dig deeper to uncover “the why behind the why” and you’ll soon be crafting truly irresistible sales pages that convert far better than you expect. In the above example, the why behind the why might be, “so you don’t have to spend family time on webinars that have been scheduled to benefit someone else.”
Now not only is your prospective client working at their own pace but they’re also freeing up time to spend with her family. That’s a great benefit they won’t find with most courses.

It’s easy to list all the features of your product or coaching program, but far more difficult to uncover the benefits that will drive sales. When you truly understand the difference though, it will become easier, and your sales will reflect the change in your copy.

7 Surprising Places You’re Using Copywriting (And You Probably Don’t Realize It)

When you hear the word “copywriting” do you immediately think of long sales pages, squeeze pages, and unwanted bulk mail?
You’re not alone in that thinking, but the fact is, copywriting is more than just sales messages. In fact, as an online business owner, most of the content you produce could be called copywriting at least in some sense. After all, if you’re creating content with the ultimate goal of selling something, that is by definition copywriting.

  1. Facebook

    Sure we all like to hang out on Facebook and chat with friends, catch up on the latest funny videos, and enjoy a mindless “quiz” or two. But for business owners, Facebook is much more than that. It’s a place to connect with potential clients, and that means that when you’re sharing your latest blog post or program with your business friends, you have to keep good copywriting in mind.

  2. LinkedIn Profile

    What makes you stand out from the other business owners in your niche? Your LinkedIn profile is where you share what makes you the best person to solve your ideal client’s problems. It’s where you shout about your credentials and let your ego run the show. Think of your LinkedIn profile like a resume, and be sure to list your most impressive credentials.

  3. About Page

    Here’s your chance to have some fun while blowing your own horn. It’s important to know that the about page is often the most visited page on a website, so it’s a critical piece of your overall brand and message. The purpose of your about page is to entice people to want to learn more about your services, so be sure to include a call to action on the page. Have some fun with this page too. It’s the perfect place to let your personality shine!

  4. Blog Posts

    All blog posts have a job to do. Maybe they’re meant to lead your reader to a sales page. Perhaps you’re asking for readers to subscribe to your mailing list. Maybe your blog post is designed to start a conversation. Or maybe it’s just sharing great content and inviting readers to learn more by clicking on related posts. Whatever the job, it’s copywriting that entices your reader to take that next action.

  5. Twitter

    Two hundred and eighty characters is precious little space for creating compelling content, yet that’s exactly what you must do if you hope to use Twitter as part of your overall marketing strategy. Think of tweets like email subject lines, and craft them to convey as much information as possible while still enticing readers to take action.

  • Email

    Whether you’re sending an email about a new product or service or simply letting readers know you have a new blog post up, your email definitely qualifies as copywriting. In fact, even the personal emails you send to prospective clients contain what we would call copywriting.

  • The fact is, copywriting is everywhere in your business, from your sales pages to your invoices. Whenever you ask a reader to take some action, you’re writing copy, and the more comfortable with the idea of it, the better (and more natural) you’ll become.